What is your return policy?

We are dedicated to making your experience the best it can be. If for any reason you are not 100% satisfied with your purchase, your order can be returned within 30 days of delivery for a full refund of the product. Click "Start a Return" above to set up a return.

How do I set up a return?

You may set up a return within 30 days of delivery by clicking here (https://prima.loopreturns.com/).

I purchased a product at a retail location. How can I return it?

All purchases of Prima products made at a retail location must be returned to the place of purchase. Prima is not able to accept returns and/or refund customers who attempt to return a retail purchase through our website.