Good vibes, guaranteed 30 days to try it and love it — or send it back.We'll take care of it. No questions asked. Frequently Asked Questions
What is your return policy?
We are dedicated to making your experience the best it can be. If for any reason you are not 100% satisfied with your purchase, your order can be returned within 30 days of delivery for a full refund of the product. Click "Start a Return" above to set up a return.
How do I set up a return?
You may set up a return within 30 days of delivery by clicking here (https://prima.loopreturns.com/).
I purchased a product at a retail location. How can I return it?
All purchases of Prima products made at a retail location must be returned to the place of purchase. Prima is not able to accept returns and/or refund customers who attempt to return a retail purchase through our website.